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Mind Maps

5 Quality Factors for Customer Service
Customers apparently perceive 5 factors in relation to quality of service. These are factors that need to be accounted for in order to effectively man…
LiamHughes 08 February 2012
13010
162
1
100% match
XMind Map
Customer Insights Mind Mapping to Satisfy
A simple template for getting a deep understanding of customers’ need, establishing priorities and actions, then monitoring progress using a mind map
graham 03 December 2015
5971
329
5
100% match
iThoughts Map
How to Deal with Irate Customers
Summary of an article by John Tschohl, the internationally recognized service strategist
tfahmy666 18 May 2014
3162
56
2
98% match
iMindMap Map
Handling Customer Complaints The LAAF Method
This is a summary of an article "Handling Customer Complaints: The LAAF Method" by Rick A Conlow
tfahmy666 11 April 2014
7229
69
2
95% match
iMindMap Map
The Four C's of Customer Service
This Mind Map is a summary of an article posted by Errol Allen Consulting that gives an overview of the four C's of customer service: Commitment, Comp…
tfahmy666 16 January 2013
8545
133
2
95% match
iMindMap Map
How to to Create the "Apple Loyalty Effect" for Your Customers
This is a summary of an article by Robert Moment a customer service consultant
tfahmy666 24 July 2013
4437
153
6
95% match
iMindMap Map
How to Get Your Money Back From Big Companies
10 tips on how to get your money back for poor customer service and defective products.
jimlauria 22 December 2013
2804
70
3
93% match
MindManager Map
Disney Compass Tool for Customer Service
Disney Compass Tool for Customer Service
tfahmy666 25 April 2016
4650
21
1
93% match
iMindMap Map
lead handling map
the process of the handling lead connecting to the retail stores .
makorcreative 29 August 2016
991
5
0
90% match
iThoughts Map
The 10 Elements of Customer Delight
taken from strategy+business article BY THOMAS A. STEWART AND PATRICIA O’CONNELL
tfahmy666 21 June 2017
3581
33
1
90% match
iMindMap Map
Organisation Chart
Outline the various roles and personnel within your organisation with this mind map template.
mindgenius 22 February 2018
1151
18
1
90% match
MindGenius Map
Simple Organisation Chart
Outline the various roles and personnel within your organisation with this mind map template.
mindgenius 19 April 2018
1784
49
0
90% match
MindGenius Map

Webinars

Mapping For Results - Business Architecture and Strategy
Join experienced PMP John Rogers (Prismatics Consulting Services) for an introduction to business modelling and strategy through the use of mind mappi…
John Rogers 21 September 2017
100% match
Business Development with Mind Maps
Colin will share how he is using mind maps to develop, build and maintain relationships over long periods (up to 3 years) with major global organisati…
Colin Murphy 11 February 2020
100% match
Mind Mapping for Customer Retention
Research by Bain & Company has shown that increasing customer retention rates by 5% increases profits by 25% to 95%. A Rain Group survey found an aver…
Warwick Brown 29 October 2019
95% match
Mind Mapping your Customer Referral Strategy
What if you could get more than 50% of your clients through referrals? Dimitris will share the basic principles of referral marketing, and how to use …
Dimitris Bronowski 18 September 2018
72% match
Customer Profiling with Mind Maps
Join Biggerplate Founder Liam Hughes as he explores the ways in which mind maps can help businesses to better consider (and cater for) their different…
Liam Hughes 07 June 2017
72% match
Sales Prospecting: From Ideation to Customer Access
This webinar will explore the benefits of mind mapping in sales prospecting from ideation to customer access, showing the streamlining and efficiency…
Tony Hackett 10 October 2017
72% match
Essential Mind Maps for Marketers
In this session Liam will explore a practical set of reusable mind map templates to support essential marketing activities, including campaign and con…
Liam Hughes 27 May 2022
72% match
Visual Thinking for Sales & Client Management
Stuart shares methods for using mind mapping and other visual thinking approaches as part of a comprehensive approach for sales and account management…
Stuart Miller 27 May 2022
72% match
Real World Mind Mapping in Sales
Kenny Elphick is a veteran of both sales and mind mapping. In this session, he will share real world examples of how he has applied mind mapping to sa…
Kenny Elphick 27 May 2022
72% match
Team Alignment with Mind Mapping Frameworks
In this webinar Kranthi will illustrate how mind mapping can enable team alignment,and foster collaboration. He will explore how to use mapping for pr…
Kranthi Kiran 11 May 2021
43% match
Mind Maps for Strategic Planning and Execution
In this webinar, Brian Sodl shows how mind maps can be used to develop a clear strategy and execution plan for teams and organisations. Brian shows ho…
Brian Sodl 19 January 2017
32% match
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Upcoming Webinars:

Get Started with MindManager
Get Started with MindManager
Our regular introduction webinar to help new MindManager users learn the core features of this power…
Speaker: Liam Hughes
Date 23 June 2023
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Biggerplate Insights: India
Biggerplate Insights: India
Join this live event as we invite 3 expert members of the Biggerplate community to discuss mind mapp…
Speaker: Biggerplate
Date 29 June 2023
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