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Net Promoter Score (NPS)

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Added: 2014-02-06
0
23
4036
tfahmy666
Created with: iMindMap
The Net Promoter Score, or NPS®, is based on the fundamental perspective that every company’s customers can be divided into three categories: Promoters, Passives, and Detractors. By asking one simple question — How likely is it that you would recommend [your company] to a friend or colleague...
The Net Promoter Score, or NPS®, is based on the fundamental perspective that every company’s customers can be divided into three categories: Promoters, Passives, and Detractors. By asking one simple question — How likely is it that you would recommend [your company] to a friend or colleague? — you can track these groups and get a clear measure of your company’s performance through your customers’ eyes. Customers respond on a 0-to-10 point rating scale and
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This map features iMindMap software. Visit iMindMap website.

Tags: measurement promoters passive detractors benefits NPS Net Promoter Score
Created with: iMindMap
Categories: Leadership & Management,
Language: None
Copyright: ©2014 Tarek Fahmy. All Rights Reserved.

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